Returns and Refund Policy
At Geko Adventures Pty (Ltd), we strive to provide you with the best possible products and services. If you’re not completely satisfied with your purchase, we offer the following returns and refund policy for products:
- All returns must be initiated within seven (7) working days from the date of purchase or delivery.
- The returned product must be in its original condition, with all tags, labels, and packaging intact.
- Upon receiving the returned product, we will conduct an inspection to ensure that the product has not been compromised by the client.
- If the product passes the inspection, you have the option to choose between store credit or a cash refund.
- Please note that shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error.
We understand that plans can change, and sometimes unexpected situations arise. Here’s our returns and refund policy for trips:
- In the event that Geko Adventures is at fault for a trip falling through (e.g., due to logistical issues), you will be eligible for a full refund.
- For circumstances beyond our control, such as adverse weather conditions or other extenuating circumstances, we offer the option to reschedule your trip to a later date. Please contact us as soon as possible to make arrangements.
- To process a refund for a trip, we require the original invoice or booking confirmation.
- If you choose to reschedule a trip, we will work with you to find a suitable alternative date, subject to availability.
To initiate a return or refund request, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org.
- Provide your order number and details of the product or trip you wish to return or refund.
- Our team will guide you through the necessary steps for the return or refund process.
Please allow up to [number of days] for the processing of refunds once the returned item has been received and inspected.